Delhi Metro to conduct customer satisfaction survey from Mar 18 to Apr 14
Starting Monday, commuters of the Delhi Metro can participate in an online survey conducted by a global transport body across various parameters, including availability, accessibility and security, officials said Sunday.
The Railway and Transport Strategy Centre (RTSC) in London, which manages CoMET (Community of Metros) and Nova benchmarking groups, will be conducting the 'Sixth Online Customer Satisfaction Survey' from March 18 to April 14.
"The main objective of the survey is to know what the commuters think about various aspects of metro operations, and can give feedback or suggestions on improving the quality of service," the Delhi Metro Rail Corporation (DMRC) said in a statement.
Commuters who wish to participate in the survey can visit DMRC's official website and submit it online by clicking on the relevant links. The survey form will be available in both English and Hindi, it said.
The commuters will be able to give their feedback on all the important aspects of metro ...