If the passenger isn't informed about flight cancellation, the airline and agent, who booked tickets, both are responsible for it. The Vadodara district consumer disputes redressal commission (additional) ordered Jet Airways (India) Ltd and tour agent RSGS Holidays to reimburse the aggrieved passenger, reports Tushar Tere. Vadodara resident Shivangi Patel had filed a complaint against Jet Airways and RSGS Holidays in 2019. She had bought a return ticket of Jet Airways for her journey from Vadodara to the US via Mumbai in December 2018. But while returning from the US in she was told her flight to Vadodara from Mumbai was cancelled.
