The cofounder of a hard seltzer brand said a Delta employee 'robbed' him by charging a $200 baggage fee, but people online aren't on his side

• An entrepreneur said a Delta employee "robbed" him for charging $200 in excess baggage fees.
• Jeremy Kim was scheduled to fly from LA to Houston with boxes of hard seltzer in his bag.
• Users on TikTok defended the employee and said she was only doing her job.

The cofounder of a hard seltzer brand complained that a Delta Airlines employee had "robbed" him after charging $200 for his overweight bag — but users online aren't on his side. 

Jeremy Kim, the cofounder of Nectar Seltzer, said the Delta employee "was tripping about the weight" of his bag in a video posted on TikTok on Thursday. The video has garnered some 4.1 million views at the time of writing.

In the video, Kim is shown placing his bag on the weighing scale at a Delta check-in counter, where the employee asked if he knew his bag was overweight. In another TikTok, Kim showed that his bag was filled with boxes of his brand's canned alcohol. Kim was scheduled to fly from Los Angeles to Houston, he said in the video.

The Delta employee explained the airline's excess baggage rules to Kim in the video. She said that it costs $30 if the bag is up to 50 pounds over the limit, and $100 if it's 50 to 70 pounds overweight. She added that as Kim's bag was 76 pounds overweight, he was required to pay $200.

"Oh it's 200?" Kim said, before adding that he'll pay the fee. According to Delta's official website, bags that are overweight by between 71 and 100 pounds on flights within the US cost $200.

The employee is shown asking Kim to wrap his bag up in tape and sign a form as she noticed his suitcase was cracking. She then told him that it "doesn't matter" that there were only boxes inside his bag and that he still had to tape it up.

"I had to pay basically triple the cost to get it to Houston, but I couldn't leave any of the flavors in LA, so I had to pay it," Kim said at the end of the video.

 

Kim's video has amassed almost 900 comments at the time of writing. Several users on TikTok called Kim out for giving the employee a hard time when she was just doing her job.

""Tripping" yeah I hate when workers take their job seriously and want to make sure it's done properly," one user wrote. 

Another user commented: "honestly shes really not yelling at you. shes probably the sweetest lady. its just the way she talks." 

Other users praised the employee for following Delta's baggage protocol.

"She is very good at her job. Detailed, not giving an inch but still respectful and by the book," said one user. 

"she was really nice and explained everything and helped protect the luggage with tape and everything lovely lady," another user wrote.

Delta and Kim did not immediately respond to a request for comment from Insider.