The Guardian - Ministers are complacent about the high price to society of pushing the cost of administering public services on to their usersFrom GP appointments to railway tickets to cashless parking, key services in the UK are being delivered digitally. For many, the convenience is a tangible benefit. But there are appreciable downsides for the millions of people who find it difficult to carry out basic day-to-day functions in a world that assumes everyone is comfortable online. In the name of progress, the danger is that a wall is erected between wider society and a group that tends to live outside Engla...
