DoorDash makes tipping an afterthought to protest New York City’s wage raise
For most markets where DoorDash operates, customers are prompted to tip on the checkout screen, with a middle option already selected by default. If they want to, they can adjust the tip later from the status screen while awaiting their food, or even after it’s delivered. That’s changing today; while blaming New York City’s minimum wage increase for delivery workers, DoorDash announced that for “select markets, including New York City,” tipping is now exclusively a post-checkout option.
The company said the change is intended to “better balance the impact of” new costs resulting from the city’s change. It wrote that the new regulations will “force” it to raise fees, so the move is meant to “ensure our platform remains affordable for all...