iFixit says new Arm Surface hardware “puts repair front and center”
Enlarge / Microsoft's 11th-edition Surface Pro, as exploded by iFixit. Despite adhesive holding in the screen and the fact that you need to remove the heatsink to get at the battery, it's still much more repairable than past Surfaces or competing tablets. (credit: iFixit)
For a long time, Microsoft's Surface hardware was difficult-to-impossible to open and repair, and devices as recent as 2019's Surface Pro 7 still managed a repairability score of just 1 out of 10 on iFixit's scale. 2017's original Surface Laptop needed to be physically sliced apart to access its internals, making it essentially impossible to try to fix the machine without destroying it.
But in recent years, partly due to pressure from shareholders and others, Microsoft has made an earnest effort to improve the repairability of its devices. The company has published detailed repair manuals and videos and has made changes to its hardware designs over the years to make it easier to open them without breaking them and easier to replace parts once you’re inside. Microsoft also sells some first-party parts for repairs, though not every part from every Surface is available, and Microsoft and iFixit have partnered to offer other parts as well.
Now, iFixit has torn apart the most recent Snapdragon X-powered Surface Pro and Surface Laptop devices and has mostly high praise for both devices in its preliminary teardown video. Both devices earn an 8 out of 10 on iFixit's repairability scale, thanks to Microsoft's first-party service manuals, the relative ease with which both devices can be opened, and clearly labeled internal components.