IndiGo has launched 6Eskai, an AI-powered chatbot on WhatsApp, designed to simplify flight bookings and enhance customer service. Developed in collaboration with Google's Riafy Technologies, this feature allows passengers to book flights, check-in, and manage travel queries directly through WhatsApp, supporting multiple languages for widespread accessibility. IndiGo's initiative reflects its commitment to leveraging technology to improve customer experiences and streamline travel processes.
