Major high street bank with five million customers DOWN as app states ‘service unavailable’
BRITS at a major high street bank have reported they’re locked out of their accounts.
TSB Bank was struck by outages late on Wednesday night as hundreds of customers reported they couldn’t access online banking.
Some 632 customers reported issues with online banking from 10.30pm on DownDetector.
Many were met with a “service unavailable” warning message.
Customer Thomas Seaver, 26, told The Sun it was the third time in a week he’d had trouble accessing his account.
He added: “I’ve got a holiday to pay for and I have no access to my account.
“If I go cashpoint to check my balance it says I have £0 – which is quite alarming to say the least.
“And we never hear a peep out of TSB – no statement or anything.”
Others took to X/Twitter to complain.
One wrote: “Anyone else having issues logging onto mobile banking. I need to get access to my account.”
Another added: “Yep, says service unavailable… Obviously because it’s payday.”
While one added: “This is insane how often your app doesn’t work. Trying to work out my budget and can’t even see my balance. Employ IT people who know what they are doing as your current staff are incompetent which isn’t a great look when your closing sites to rely on online banking.”
The mobile app last went down last month, when 2,700 users reported they’d been locked out.
A TSB statement at the time read: “We’re aware some customers had issues logging into our app and online banking this morning.
“This issue is now resolved and we’re sorry for any inconvenience it caused.”
The Sun has contacted TSB for comment.