How to get ahead of bad chatbots
The solution to the White House’s crackdown on these bots isn’t for businesses to abandon AI—it’s to evolve it.
In a recent announcement from the White House, the Biden-Harris administration revealed its plans to make bad chatbots a thing of the past. Part of a government-wide effort called Time Is Money, the idea is to take on the “limitations and shortcomings” of customer-facing chatbots. As anyone who’s used a bot can tell you, their limitations and shortcomings are indeed very real, but so are their benefits to businesses. So how can forward-looking business leaders achieve the ROI of AI and automation without incurring the wrath of regulators—or even worse, their own customers?