Paypoint announce new Managing Director, Parcels and E-commerce

PayPoint, the provider of in-store and online payment, parcel, and ecommerce solutions, today announces the appointment of Sam Holden as Managing Director, Parcels and Ecommerce.

This strategic appointment marks a key moment for PayPoint as it accelerates growth in its parcels and ecommerce network midway through the financial year. The expansion forms part of PayPoint’s broader vision to strengthen its position in the UK parcels market and enhance customer experience across its nationwide retail network.

Sam joins with a proven track record as a business leader, known for her tenacity to maximise commercial opportunities, implement lean processes, and deliver improvements in the customer journey while driving sustainable profit. Most recently, she held senior leadership roles within the logistics and delivery sector, where she played a pivotal role in delivering transformation and commercial growth.

Nick Wiles, CEO of PayPoint, said: “Sam brings outstanding leadership and deep industry expertise at an important stage in our parcels and ecommerce journey. Her commercial acumen and proven ability to drive transformation will be instrumental as we continue to deliver on our strategic ambitions in this space, building on the market leading platform that Nick Williams and his team have already established.”

Sam Holden, Managing Director, Parcels and Ecommerce at PayPoint, commented: “This is a pivotal moment for PayPoint as we build on strong foundations to deliver an even more efficient and customer-focused parcels network. I’m passionate about developing teams that thrive on continuous improvement — delivering value for our partners, clients and end customers through innovation and operational excellence.”

Recognised as Northern Business Woman of the Year, Sam’s appointment underlines PayPoint’s commitment to attracting industry-leading talent to drive the next phase of its growth.