Facebook's Zuckerberg Releases Messenger Platform With Bot Store And Live Video API

SAN FRANCISCO — The bots are, for sure, coming to Facebook. After nearly a year of rumors circulating about Facebook creating a bot store and several other apps releasing such a system, the company has announced its own system for users to communicate with businesses without another human on the other line.

“I don’t know anyone who likes calling businesses,” said CEO Mark Zuckerberg. “We think there’s got to be a better way to do this. … It shouldn’t take your full attention like a phone call should, and you shouldn’t have to download a new app.”