Sonos is getting rid of the controversial Recycle Mode that needlessly bricked its older devices
Sonos is doing away with Recycle Mode, a controversial part of the company’s trade-up program that rendered old devices inoperable in exchange for a 30 percent discount on a newer Sonos product. The trade-up program still exists, and customers who own eligible legacy products can get the same discount, but they’re no longer required to permanently brick devices that might still work just fine.
With the change, Sonos is now giving customers full control over what happens with the older gadgets they’re “trading” up from. They can choose to keep it, give it to someone, recycle it at a local e-waste facility, or send it to Sonos and let the company handle the responsible recycling part. Sonos quietly removed Recycle Mode from its app last...