Scammers Are Targeting Your Verizon Outage Refund
Verizon had a massive outage last week, leaving roughly two million customers unable to use their phones off of wifi or SOS mode for nearly a day. As an apology for the inconvenience, the company promised to refund those affected a meager $20 to their accounts—so naturally, scammers quickly got a phishing scheme up and running targeting people eligible for the credit. As reported by Android Authority, the Jones County Sheriff's Office in Georgia has issued an alert about fake Verizon "credit" messages floating around.
Verizon credit phishing scam
According to the sheriff's office, scammers may contact you via text or email—claiming to be from Verizon—with information about the outage credit. These messages contain phishing links, which may be set up to collect personal information or account credentials or deliver malware to your device. Clicking through will likely compromise your data in some way, especially if you enter any details on a malicious website.
If you are a Verizon customer who was affected by the outage, you will receive a text letting you know that your $20 credit is available to claim in the myVerizon app, which is why you may not be immediately suspicious of the scam. Plus, since you do need to claim the funds, you may be swayed by a message that sounds urgent. Don't fall for it.
In general, you shouldn't click links in unsolicited communication, and you should be suspicious of any messages that prompt you to click said links, even if they appear to be from a legitimate company about a legitimate matter. As evidenced by this phishing campaign and those like it, scammers can and will impersonate trusted brands and use real events to seem more believable.
Instead, always navigate directly to the app or official website—type in the URL and check it carefully or go through your password manager—and log in using your account credentials. Once logged in, you can see any legitimate communication and take action securely. Know that scammers can easily spoof websites, so if you click a phishing link, you may not realize that you're on a fake page.