Callers to Washington state’s driver’s license agency who select automated service in Spanish are instead hearing an AI voice speaking English with a strong Spanish accent. The agency has apologized and says it's trying to fix the problem and find out how the error happened. The voice slips Spanish numbers into key phrases. A recording of the odd-sounding accent has drawn attention on social media. The Washington Department of Licensing says the self-service line has been upgraded to support 10 languages using newer AI technology but that the upgrade backfired.
