Thanks, everyone, for your comments about my synopsis of Vineet Nayar’s recently published book, "Employees First, Customers Second."
(See my earlier post).
A few of my own thoughts . . .
Bold innovations often take time. That’s why progress must be judged both in relation to the starting point as well as the final destination. For example, in America’s space program, the first successful docking of two orbiting spacecraft, the Gemini VIII capsule and the unmanned Agena target vehicle, took place on March 16, 1966. While this was an important milestone, it was still just an intermediate step in the long journey to land a human being on the moon. While the commander of Gemini VIII, Neil Armstrong, would ultimately walk on the moon, that wouldn’t happen until 1969.
In my experience, fundamental management innovation is also a multi-stage, multi-year process.
