TSB bank down leaving hundreds of customers locked out of app and mobile banking

TSB is down leaving hundreds of customers locked out of the app and mobile banking.

According to Downdetector a number of people reported being unable to get into their account.

There were over 1,000 reports on Downdetector that started at around 11am this morning.

Downdetector is an online platform that provides users with real-time information about the status of various websites and services.

It appears to be affecting the TSB mobile app and online banking leaving people unable to access their online accounts.

Dozens of furious customers took to Twitter to express their anger.

One said: “TSB can’t get into your app because it’s down please don’t reply asking me to DM you with further information, it’s a you problem and I’m not the only one affected.”

And another furious customer said: “Yet again the app is down, beyond frustrated now.”

While another commented: “Time to shut my TSB account down.”

A TSB spokesperson told The Sun: “We’re aware customers are experiencing issues logging into our Mobile Banking app and Internet Banking.

“We’re working to resolve this as soon as possible and apologise for any inconvenience.”

TSB does have a service status page that currently states that both internet banking and mobile banking are unavailable.

Customers are still able to use telephone banking which has not been affected by the outage.

However, one customer said on Twitter it was a “long wait to get through on the phone.”

Can I claim compensation for an outage?

Unlike telecoms companies, banks aren’t obliged to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.

But you might be entitled to some money back depending on how much the disruption affected you as a consumer.

To stake a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.

This might come in the form of late payment charges.

You should make a note of when you were unable to access the services and also the names of the people you spoke to from the company which suffered the outage.

You can find more details about how to complain to TSB on its website.

If TSB doesn’t resolve any complaint, you can take your case up with the Financial Ombudsman Service.

It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.

The service can resolve your issue over the phone, by email or post depending on what best suits you.

In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.

If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.