Facebook moderators in India were pressured to return to the office despite COVID-19 concerns
Illustration by William Joel / T
Facebook moderators located in India were pressured by their employer, third-party contracting firm Genpact, to return to the office despite safety concerns over the COVID-19 pandemic, according to a new report from nonprofit publication Rest of World.
Genpact, one of many firms Facebook outsources moderation to around the world, employs roughly 1,600 moderators in India, where employees analyze offensive and disturbing content posted in large volumes to Facebook’s platforms for potential rule violations. The company was pressuring employees to return to its offices in Hyderabad as early as July, Rest of World reports, with Genpact claiming key parts of its moderation services had to be performed in the office due to privacy issues and...