IDG Contributor Network: Twilio does speech recognition and understanding, the right way
We’ve all had horrendous experiences with voice recognition when calling a support center – I’d like to think that it’s just me with my slightly unusual Kiwi accent, but everyone I talk to has similar stories of getting exasperated at an automated call center that hopelessly gets even the most basic speech recognition exercises wrong. It’s a sad reality of the modern world that organizations try to shoehorn users into solutions that aren’t yet fit for purpose, just to save some costs.
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