Hey, panic will knock out their brains every time
Frantic user calls this help desk pilot fish: I got a spam email, asking me to supply my user and passwords to reset my email account. What should I do?
"I told him to forward the email to spam@ourcompanyname.org," fish says. "That's our spam-handling account.
"The user said, 'So where do I send the email to?'
"Again, I replied with the same answer -- send it to spam@ourcompanyname.org.
"The user said, 'But where do I send the email to?'
"After the fourth time through, I finally said, 'Spam@ourcompanyname.org is an email address here. You should forward the spam email to that address. We'll check the spam and figure out the appropriate action.'
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