Every business has those times when the situation hits the fan and the customer hits the roof, which means that a framework for customer service recovery–a sequence of best practices–is essential to have in place.
The Walking Dead will likely be donating one of its characters for a Fear the Walking Dead crossover. And all the clues are pointing toward one person in particular.
A bright spot in these contentious times: the post-presidency of George W. Bush. He's dedicated to helping wounded warriors, ridding Africa of disease and, like his father, is above the partisan fray. It's an example others should follow in an age in which political character seems in short supply.
Culver's, known for butter burgers and frozen custard, has been family owned for three decades. Now, it has sold a minority stake to Roark Capital.
After the fires' toll is taken, some relief that may be available to California's wine industry.
Pokemon GO is getting Gen 3 at last, as the Pokemon will be arriving in the game's Halloween event. But all of them? That remains to be seen.
Santa Barbara is on the radar with a hip traveller due to its slew of new openings: think stylish hotel, cat therapy and a new museum.
Before there was Conor McGregor and Ronda Rousey there was Georges St-Pierre. The former UFC pay-per-view king returns to the octagon at UFC 217.
WWE could be on the verge of bringing back several major stars. Which big names might return?
The $9.95/month price is great, but the service and its app are plagued with flaws and shortcomings that can cause unacceptable problems for users.
PJ Masks toys for TV show on Disney Junior, use light, sound and R/C tech to bring the on screen action to the toy box.
Destiny 2's token-based loot system might be logical, but it's awfully boring. Here's how to fix it.
Despite some big names in the draft class, only top pick Andrew Wiggins has secured his next big deal. There have been notable injuries but also an overall lack of on-court impact.
Special Sunday update on the wildfires impacting Sonoma county's wine and cannabis industries. What you need to know today: this crisis isn't over yet.
Here are 5 people who pursued liberal arts degrees who now work in user experience and product management.
Now that Metroid: Samus Returns is finally released on the 3DS, it begs the question when Nintendo will bring other Metroid games to the handheld.
Now you can support breast cancer prevention, research and awareness with these wonderful active, fitness and wellness products.
From exploring remote islands off the Nicaraguan coast to biking the backroads of the Balkans and trekking in the high passes of the Himalayas, there's an adventure for every seeker in 2018.
You can now pick up Marshadow for Pokémon Sun and Pokémon Moon at your local GameStop.
A radical deviation in the practice of leadership succession in China, one that might have upended any number of investment strategies or political negotiations in the past, somehow ends up being treated as the most normal thing in the world. Xi Jinping is (probably) here to stay.
Your husband or wife may be "good with money" but even so, there are a few financial basics you still need to know about your own money.
The IMF recognises UBI as a potential solution to income inequality, job insecurity and the threat of technology - but stops short of recommending its universal adoption.
If you've been waiting to upgrade your laptop, now's the time to make the move. Mainstream laptops running Intel's 8th Generation Core processors will be fast -- a lot faster than anything before.
'Victoria And Abdul' remains the only major Oscar season release that is actually making money.
This week’s milestones in the history of technology feature transistors, video games, the first killer app for the PC, and “destructive readout.”
