In a superior customer service culture, serving customers positively and proactively is the default, the expected behavior. These are cultures in which giving great customer service is “simply the way we do things around here," writes customer service culture consultant Micah Solomon.
In a superior customer service culture, serving customers positively and proactively is the default, the expected behavior. These are cultures in which giving great customer service is “simply the way we do things around here," writes customer service culture consultant Micah Solomon.
There is much chatter about men's hair color these days. The sheer volume of the talk may seem overwhelming at times, but nevertheless once the grey hair starts to take root,
A recent Waymo collision shows why society might one day require self-driving systems and prohibit humans from driving.
There are three important procedural questions the eventual nominee will face before the Senate Judiciary Committee regarding the Mueller probe – not about whether Trump is a crook or other substance, but how the process will go forward. in
Trump's nominee for Attorney General faces a grueling welcome in the Senate Judiciary Committee. He will be asked not one, but many, questions about what he may do to the Mueller probe.
Will ether rally sharply in the last few months of this year?
Fox News draws an audience of nearly 8 million viewers.
Mean reversion is the concept that given enough time, individual asset class returns revert to their long run averages. We trace the magnitude and duration of this cyclical effect on investments on both growth vs value and domestic vs international in this KnowRisk Report.
It would be typical to expect stellar employment reports to lead to a rise in equity indexes. But, today is not typical.
Today, Jeff Sessions is out of the Trump Administration, resigning at the president’s request after months of speculation that his tenure would be up shortly after the midterm elections. The incoming Attorney General should immediately reinstate the Cole memo on cannabis policy enforcement.
How to do New York City one fall weekend
The number of products powered by Amazon Alexa is growing right along with it. To help increase your arsenal of smart products, we've compiled a list of the best deals on Amazon Alexa-equipped products.
'BlacKkKlansman,' one of the best movies of the year, is now available on DVD, Blu-ray and VOD.
Tesla and SpaceX CEO Elon Musk said he's confident that the carmaker will achieve full self-driving next year, in 2019, ahead of any of the other car manufacturer and he'd be very surprised if any of the car companies exceeds Tesla in self-driving.
Organized crime costs the UK £37 billion each year, and rules-based AML systems continue to allow illicit behavior to go undetected. Banks and businesses must make use of their data and new analytics technologies to everything they can to fight financial crime.
The Wines Fly Free program from Alaska Airlines is available on nonstop domestic flights to 29 cities in California, Oregon, Idaho and Washington.
It's time to part ways with your bad bosses.
The situation is dire for families trapped in the Syrian desert. An interagency convoy is delivering badly needed supplies and medical care.
The end of daylight savings time means the beginning of winter blues or seasonal depression for many people. However, brightening up your mood can start with brightening up your home.
Already focused on acquiring a catcher during the coming offseason, the Astros might need to add starting pitching to their wish list following the loss of right-hander Lance McCullers to elbow surgery.
Researchers have discovered a new tunnel and a chamber hidden beneath an ancient pyramid in the archaeological site of Teotihuacan in modern-day Mexico that is believed to have been dedicated to 'underworld' rituals.
Mescal isn't as exotic as it used to be, but people still don't know exactly what it is. As Mezweek gets underway, some brand representatives clear up misconceptions.
The Seattle Mariners are good, but not good enough, and that is a bad place to be stuck as GM Jerry Dipoto looks to retool the roster this offseason.
Inside the James Beard Foundation’s famed kitchen and the magic of its communal dining experiences.
