‘We’ve lost an awful lot of time and energy on this’: Downtown London GM on anonymous complaints
![‘We’ve lost an awful lot of time and energy on this’: Downtown London GM on anonymous complaints](https://shawglobalnews.files.wordpress.com/2017/05/janette-mcdonald.jpg?quality=70&strip=all&w=720&h=480&crop=1)
"We want to communicate with our members - all of them, happy and unhappy - so we can move forward," said Janette MacDonald.
"We want to communicate with our members - all of them, happy and unhappy - so we can move forward," said Janette MacDonald.