KFOR steps in to help with bank deposit issues
Imagine depositing money into your bank account only for it to never show up in your account. That was a problem for two Oklahomans for an entire week, but now it appears they're getting some help after KFOR stepped in.
OKLAHOMA CITY (KFOR) - Imagine depositing money into your bank account only for it to never show up in your account.
That was a problem for two Oklahomans for an entire week, but now it appears they're getting some help after KFOR stepped in.
"I'm trying to be patient. I'm trying to be kind about it. But I've got bills to pay that are going to come out of automatic draft out of my business account,” Carla Garling said.
It’s been a frustrating week for Carla Garling. She deposited over $13,000 into a bank account at a Norman location last Friday.
However, it never showed up in her account. Garling claimed the employees told her they didn’t know when she would get it despite showing them a deposit slip.
She told KFOR she was checking in constantly trying to get answers, but wasn’t getting any.
She’s a physical therapist with a private practice and she said that money is supposed to go to her employees and to pay her bills.
"For a small business like mine, it can be detrimental really quickly,” she said.
"If they could help the little guy out a little bit, you know, I think that's fair,” said Greg Wright, another person who dealt with the same issue as Garling.
Wright said he also made a deposit the same day as Garling and ran into the same problem.
He said he was told the system was having issues and kept checking back with no relief.
We called Chase Bank looking for answers and soon the ball was rolling.
"What's an email for you? I'll get on this right now,” a Chase employee told News 4 over the phone.
Wright called to say the money had finally landed in his account.
Garling also got in touch with us just hours after we spoke to her saying the bank promised to credit her account and to expect it to be posted by Saturday.
"I just appreciate you all coming out and giving me a hand as small guys need some help,” Garling said.
Chase sent the following statement after looking in to Garling's case:
Our staff told Ms. Garling today the money is now in her account. We apologize for the delay. It was caused by a computer issue that impacted just our Brookhaven branch for one day.
Chase Bank
This serves as a reminder to always keep any receipts for deposits in case something like this happens to you.